We kindly as all customers to read Sprinkle Bee Sweet's Shop Update Page before placing an order in our shop. Below you'll find our most important details about processing and shipping times.
Please keep in mind we have no control over shipping delays with our carriers (USPS & UPS). We can not guarantee any delivery time frame and may not be able to meet all deadlines you may list on an order. It is best to contact us before ordering if you are on a specific deadline. Once we ship your package it is out of our hands. Please order early to account for processing and shipping.
PROCESSING TIME: How soon will I get my order? Most orders without sprinkles, edible sugar toppers or fondant roses ship within 1-3 business days. Orders with any of those mentioned items may have a 2-5+ business day processing time. Large orders with sprinkles and/or wholesale-bulk sprinkles can have a 1-2+ week processing time depending on what is ordered and stock arrivals. Processing times are ESTIMATES ONLY and can fluctuate depending on our current order volume. During high order volume times there may be extra processing time. We do process as quickly as we can. If you are unsure if you will get an order in time it is your responsibility to send us a note sharing your deadline and to ask if we can meet it BEFORE ORDERING. Please do not make assumptions on our processing and shipping time frames as they can vary.
DELIVERY TIME FRAMES: I picked faster shipping at checkout, will I get my order fast? That depends on a variety of factors. All orders have processing time before they ship. The estimated shipping times shown at checkout DO NOT include our current processing time and the days listed are NOT accurately stated by USPS (we can't change the time frames they show, sorry we tried). Even if you select priority or express there will still be processing time before we're able to ship and that time frame varies depending on what is ordered. Ground shipping is slower. We can not guarantee any time frames for delivery any of our carriers. If you are on a deadline you must contact us BEFORE ordering to see if we can get your order processed quickly and shipped.
WHEN WILL HEAR FROM YOU ABOUT MY ORDER? After you order you'll receive an emailed receipt immediately. Please check your spam-junk folder as they can get filtered there. Unless we have a question on your order you will not hear from us until you are emailed your shipping confirmation containing your tracking #. REMEBER, CHECK YOUR JUNK-SPAM FOLDER.
HELLO IS ANYONE THERE? I emailed you but haven't heard back? Email inquiries are generally responded to within 1-2 business days. If you have not heard back within 3 days please send another email. Also check your junk-spam folders as our replies can often get filtered there. We do not respond to inquiries on weekends, holidays and most Monday's. We reserve the right to refrain from responding to rude notes. Kindness matters and we're happy to help where/when we can.
INTERNATIONAL CUSTOMERS: USPS is not shipping to some countries at this time. If we can not get your shipping address accepted to print a shipping label we will contact you to let you know that your order will have to be canceled. We have no control and are not responsible if your country rejects your package. If for some reason your package is returned to us we will contact you and refund your order, less the shipping as that is non-refundable. International shipments to some countries can have longer transit times. Once your package has shipped it is out of our hands. We are not responsible for lost packages.
IF YOU'VE PLACED AN ORDER: Please make sure you check your junk-spam folder for your order confirmation and shipping notice. We're getting notes from customers stating they are not getting our emails. They may be blocked or filtered to your junk-spam folders due to your email settings OR you may have entered your email address wrong. PLEASE DOUBLE CHECK THE EMAIL AND SHIPPING ADDRESS YOU ENTER AT CHECKOUT. If we respond to you and the email bounces back to us we have no way to contact you. Providing your phone # at checkout allows us to send a text reply if this happens (for US customers). We will not call or share your phone #, it is just a back up way to reach you if you enter your email address wrong on your order or it bounces back due to your email spam filters.
Thank you so much for your continued support. It's because of you and the memories you'll make in the kitchen baking for others or with your family that keeps us going!
Stay sweet!
Esther + Cyndi, team Sprinkle Bee Sweet
